Choosing the right HVAC contractor in the Twin Cities area ensures your system lasts for years. Many contractors are available in the St. Paul area, so consider these critical factors before finding someone for your next HVAC job!
Research and Recommendations
Hiring a contractor starts by researching options for HVAC repair in the Twin Cities area. You can ask for recommendations from friends, family, neighbors, or coworkers who have recently had HVAC work done, whether AC repair or installing a new heat pump.
Look for online reviews on sites like the Blue Book Building & Construction Network, as these resources can provide valuable insights into a reputable contractor before work begins. You can also look up reviews on Google and Yelp and check the business’s listing with the Better Business Bureau.
Many HVAC companies post testimonials on their page so you can see what previous customers have to say. For example, the Schwantes site includes a testimonials page. Check out what our customers have to say:
- “Schwantes is top shelf people. They are courteous, informative and very considerate; also very professional.”
- “The installers were professional, courteous, and left the area very clean.”
- “The crew did an excellent job of installing the furnace, then walked us through the instructions and cleaned up after themselves like they were never there.”
If the contractor doesn’t have that type of page, contact them to see if you can get references from past clients. Look for information about the contractor’s reliability, the outcome of the project, and other factors that may impact who you hire.
Experience and Expertise
Climate can fluctuate dramatically throughout the year in the Twin Cities metropolitan area. You need a reliable HVAC system to maintain comfort and indoor air quality. Whether you need installation, repairs, or maintenance, you should entrust your HVAC needs to a skilled and experienced contractor. But how can you determine their level of expertise?
Look for local contractors with a proven track record of experience in the industry. Consider how long the contractor has been in business, plus their specializations in residential and commercial HVAC systems. Contractors should know about these intricate systems and understand the importance of complying with building codes and local regulations.
Experienced contractors are responsible and better equipped to handle various HVAC issues. They’ve spent years building their reputation as reliable contractors and will work hard to satisfy their customers.
Schwantes has provided quality service to residents in the greater Minneapolis and St. Paul area since 1947. We commit to training every contractor on our team to ensure they’re the top in the industry regarding experience, expertise, and friendliness. Our customers are the most important part of the job for us, so we want to keep you happy!
Insurance and Certifications
HVAC projects involve intricate systems and machinery that can pose risks to both the contractor and your property, so verifying that the business has insurance is non-negotiable.
You should ask if the company has insurance and is bonded before proceeding with confidence. Most states require liability insurance, which protects you from accidents or property damage that occur during the course of the project, providing reassurance and financial security.
Bonding is another layer of protection that offers reassurance to anyone hiring HVAC contractors. A bonded contractor has a surety bond that serves as insurance against breaches of contract or failure to complete the project as agreed. The bond covers losses and keeps you from footing the bill for substandard building materials or incomplete home projects.
You also want to know that the contractor carries workers’ compensation insurance. This policy will help you protect yourself from potential lawsuits and ensure that workers have adequate coverage in the event of injury. They should work with a reputable insurance company in your area.
Estimates
Replacing and repairing an HVAC system can be a big job. You need to know if your AC isn’t blowing cold air because of a dirty filter or if your furnace isn’t working due to a broken part. That means you need estimated costs before the contractor gets to work. This process typically involves an inspection before you pay.
At Schwantes, we provide free estimates for any HVAC service, whether you call our 24-hour emergency line or schedule an assessment. Our fair and honest pricing includes flexible financing with approved credit.
Transparent Pricing
A trustworthy contractor will convey honesty and accountability by presenting a complete overview of the project’s expenses. You won’t see hidden fees on the final payment.
You should ensure that they offer transparent pricing, including an invoice with a breakdown of the costs associated with the HVAC project, even for emergency repairs. This includes the price of materials and labor plus any additional charges that may apply, such as permits, disposal fees, or equipment rental costs. You can use this information to make informed decisions about the service before you pay.
Request written estimates from potential contractors to double-check what is covered and compare the price to any other company you research. Also, ask about a payment schedule if you need one.
Warranty and Guarantees
A warranty is a promise made by the right contractor to stand behind their workmanship and materials for a specified period after the completion of the project. Warranty coverage typically includes replacements of defective parts or components at no additional cost to the customer.
Warranties may vary in duration and scope, with some covering labor and parts for several years while others offer more limited coverage. A company may also provide guarantees for satisfaction that cover things like punctuality and courteousness.
Schwantes is committed to providing the finest products available. Our priority is our customers. We want you to be comfortable at home and work, offering services that fit your life and budget. Therefore, we offer money-back guarantees on residential installations and factory-backed extended warranties.
We also boast a 100% written satisfaction guarantee, so you can confidently choose us for installations and regular maintenance. When you contact Schwantes, you know you’ll always get our top-quality services.
Customer Service
Exceptional customer service begins with personalized consultation and good communication. Reputable HVAC contractors take the time to understand your needs, preferences, and budget constraints, tailoring their recommendations and solutions accordingly. HVAC companies should provide timely updates and address any questions you may have during the project.
The friendly technicians at Schwantes Heating & Air Conditioning always explain the system assessment results. They go over the estimate and help you understand what needs to happen to keep your home comfortable, as well as the cost and project timeline. You’ll never feel pressured to agree to sign the contract.
We’re so committed to our customers that we share tips and information on our blog, helping you save money on energy bills and get the most out of your system without hiring a contractor.
Choose Schwantes Heating & Air Conditioning
Schwantes Heating & Air Conditioning checks off every factor on this list. Every contractor on our hometown team offers:
- Expert installation of a new HVAC system for energy efficiency
- Friendly service for larger projects and AC repair
- Preventative maintenance service
- 24-hour emergency services
- Free estimates and fair pricing
Call us at 651-439-3331 to learn how we can keep your family comfortable throughout Minnesota’s seasons!
